Service System

Shield Sales Support Services

Precision Selection & System Integration

Based on pre-sales consultations, we provide tailored alarm model recommendations that precisely match your facility scale and safety requirements. Our experts will also propose compatible accessories (power adapters, backup batteries, networking modules) to ensure stable operation and complete security system integration for comprehensive industrial/commercial protection.

Professional Installation & Commissioning

We deliver on-site installation guidance and standardized debugging services, including:

• Technician training for proper alarm sensitivity calibration

• Network connectivity verification

• Linkage function testing

All procedures ensure accurate and timely alarm triggering with full functionality.

Operational Training & Documentation

Post-installation user training covers:

• Daily operation and maintenance protocols

• Hands-on practice with alarm systems

• Provision of official user manuals and QC documentation

Shield Pre-Sales Services

Needs Consultation & Solutions

Our professional pre-sales team provides tailored advice on alarm functionalities, model selection, and application scenarios to help you quickly understand products and clarify requirements.

Customized Solution Design

We deliver bespoke system designs based on site layout, scale, and safety needs—including quantity, optimal placement, and networking of alarms—ensuring full coverage while balancing cost-effectiveness to meet budget constraints.

Product Demo & Testing

Live demonstrations showcase alarm triggering, linkage control, remote monitoring, and other core features, allowing hands-on experience with operational performance.

Shield After-Sales Service

Service Principles：

Fast, Accurate, Thorough, Customer-Centric

Service Objectives：

To achieve customer satisfaction through quality service.

Service Scope：

• Routine equipment repair & maintenance

• On-site technical training

• Proactive periodic check-ups & inspections

• Emergency response services

• Special venue ad-hoc inspections

• Post-warranty extended maintenance programs